Help FAQ

Try these patterns:

• #[stop_code]
• From [address] To [address] (for trip plan)
• [line/route name] (for schedules, etc.)
• [address] (for nearby stops)
• Agency name (for lines and contact info)

Use complete addresses with State or Region abbreviation.

Schedule times are based on official data published by the transit agency.

It is up to the agency to follow best practices to create a user friendly experience. It can be a learning curve so be patient if you see too much room for improvement.

Updates are typically displayed within one hour of publication, but if load is high and backup servers are in use processing may be delayed.

Route maps are based on the trip with the most stops. Stops not on that trip appear last (maybe out of sequence) on timetables.

Use the Stops area on a TripTime Tile, Line Web Page, Trip Planner Step, Stop Search Result, or Agency Info area to view all scheduled times with Real-Time arrivals, departures, and notifications where available.

Only schedules in recent publications are listed.

Some lines, such as seasonal or temporary lines, may be discontinued or renamed.

When a line is removed from recent publications, it is deactivated. If it's included in a later publication, it's reactivated and appears with new schedules.

If a line you know has current service and is not listed, notify the transit agency and request the schedule be included in their data publication.

For information about upcoming schedules, you must contact the transit agency.

The transit provider may not yet provide the service.

Please be patient.

If you cannot locate real-time or alert information anywhere, convey your support for open data real-time services to your transit provider.

Holiday schedules are not necessarily a departure from the normal schedule for the day.

They're listed if the holiday is well known and might be a departure from the regular schedule or if the data suggests a different schedule may exist for the day.

Browser freezes. Some browsers on some devices under perform due to poor resource handling.

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Unresponsiveness can result from poor network conditions. Wait 10 - 15 seconds and try again.

Updates are underway.

Please be patient. It won't be long until it starts working again.

You may see new features.

Our top priority is keeping your experience consistent and delightful.

We apologize for the inconvenience.

See the developers page for best practice requirements and enjoy the new specifications. Remember to fully describe your fares, passes, facilities, and services in GTFS!

Stay up to date with the Up-To-Date Agency Client Portal and enjoy complete control over everything published about your agency.

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You can sign up now to keep your data, services, and information up to date. All that is required is an email at an address or domain contained in your GTFS.

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If you are planning real-time services, see the developers page to speed support for your service.

Feedback from transit providers is always welcome and goes straight to the developer! We value your opinions and suggestions.

Yes, absolutely. You are welcome to include links to transit schedules, trip plans, or other content found on RideSchedules to disseminate transit information for your location.

In some cases, pre-styled links appear at the bottom of search results or trip plans.

If you are a transit agency, you can embed a link to your agency for passengers to access your GTFS and online services in a multi-agency user environment.

To link to your agency, visit a Line Web Page and copy your Agency URL at the end of the breadcrumbs list at the top of the page.