Help FAQ

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    Be sure your browser is not blocking dialog boxes for this Site, otherwise requests requiring comfirmation may not execute.

  • Still no luck? Delete the cookies and cached files for this Site.

    If you still can't get it working, submit below with your browser version and we'll take a look.

Tips for Site Search?

  • Try these patterns:

    • #[stop_code]
    • From [address] To [address] (for trip plan)
    • [line/route name] (for schedules, etc.)
    • [address] (for nearby stops)
    • Agency name (for lines and contact info)
  • Use complete addresses with State or Region abbreviation.

How reliable is the schedule information on this Site?

  • Schedule times are based on official data published by the transit agency.

    It is up to the agency to follow best practices to create a user friendly experience. It's can be a learning curve so be patient if you see too much room for improvement.

    Updates are typically displayed within one hour of publication, but if load is high and backup servers are in use processing may be delayed.

  • Route maps are based on the trip with the most stops. Stops not on that trip appear last (maybe out of sequence) on timetables.

Where's the schedule for...?

  • Only schedules in recent publications are listed.

    Some lines, such as seasonal or temporary lines, may be discontinued or renamed.

    When a line is removed from recent publications, it is deactivated. If it's included in a later publication, it's reactivated and appears with new schedules.

    If a line you know has current service and is not listed, notify the transit agency and request the schedule be included in their data publication.

  • For information about upcoming schedules, you must contact the transit agency.

    Note: Support for data outside North America and Oceania is pending completion of locale neutral features. Please be patient. We apologize for the delay.

Why no real-time or alerts?

  • The transit provider may not yet provide the service or we haven't implemented it yet.

    Please be patient.

  • If you cannot locate real-time or alert information anywhere, convey your support for the service to your transit provider.

Is it really a Holiday?

  • Holiday schedules are not necessarily a departure from the normal schedule for the day.

  • They're listed if the holiday is well known and might be a departure from the regular schedule or if the data suggests a different schedule may exists for the day.

Why occasionally 403 Forbidden?

  • The Server thinks it's being abused.

    This can happen for legitimate requests, though very rarely.

    Most of the time, waiting a few moments before trying again will solve the problem.

  • If you are prevented from using the service, tell us.

    We apologize for the inconvenience.

Why isn't it working after clearing the cache and refreshing?

  • Updates are underway.

    Please be patient. It won't be long until it starts working again.

    You may see new features.

  • Our top priority is keeping your experience consistent and delightful.

    We apologize for the inconvenience.

I am a transit provider with questions or concerns...

  • See the developers page for best practice requirements.

    Feedback from transit providers is always welcome and goes straight to the developer! We value your opinions and suggestions.

    Note: If you publish for use outside North America or Oceania, support is expected following completion of locale neutral services. Once your locale is supported, full feature support is planned.

  • If you are planning real-time services, see the developers page to speed support for your service.

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